Remote IT Management

Remote IT Management allows a BSi Networks Technician to remotely take control of your machine without being onsite and resolve the problem. Remote Management is an excellent service that can provide your company with faster response times which in return lowers your network downtime.

Remote Management is a secure connection that allows the technician to see your desktop from a remote location by using pre installed software that we provide on your machine.

When a problem has been detected you can access the help desk via our web site or place a service call and a tech will create a problem ticket and respond with an estimated time for correcting the problem. The IT technician will often wish to connect immediately to the network through a VPN connection in order to correct the problem.

Through another patented process,Remote IT software produces reports of each machine on the network in detailed graphs of hardware and software installed on each machine. With built in security features we can remotely and safely administer the customers network from behind the firewall thereby creating complete security for the customer site against unwarranted network intrusions, while giving the BSi network technician secure access from a web site regardless of location.